Return & Refund Policy

At Nakhat Boutique, we strive to ensure you are completely satisfied with your luxury purchases. Because our collection consists of premium fabrics, intricate embroidery, and bespoke tailoring, our return and refund policy is structured as follows:

1. Return Eligibility

We accept returns on standard (non-customized) clothing within 7 days of delivery. To be eligible for a return, your item must satisfy the following conditions:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in its original packaging with all boutique tags and labels intact.
• Receipt or proof of purchase is required.

2. Non-Returnable Items

Certain items cannot be returned or exchanged under any circumstances:

• Custom Tailored Outfits: Any product made to custom measurements or modified at the client's request is final sale and cannot be returned or refunded.
• Sale Items: Items purchased during promotional sales, clearances, or using limited-time discounts are final sale.
• Intimate Wear / Accessories: For hygiene reasons, specific accessories or undergarments are non-returnable.

3. Return Process

To initiate a return, please contact our concierge team at info@nakhatboutique.com with your order number and reasons for return. Once your return request is approved:

We will arrange a reverse pickup from your delivery address (available in selected pin codes across India). If reverse pickup is not available in your location, you will be required to ship the product back to our Flagship Boutique using a reliable courier service. Return shipping costs are the responsibility of the customer unless the product received was damaged or incorrect.

4. Refunds

Once your return is received and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.

5. Exchanges

We only replace items if they are defective, damaged, or require a different size (subject to stock availability). If you need to exchange an item for the same model, please reach out to our customer service immediately.

6. Cancellations

Orders can only be cancelled within 24 hours of placement, as we initiate bespoke tailoring and fabric preparation shortly after verification. Once tailoring has commenced, cancellations are not permitted.